These Terms and Conditions of Reservation come into forces right after your deposit and your booking is confirmed. Therefore, the following Terms and Conditions of Reservation should be read carefully, and in full. If you do not understand any part of the terms and Conditions of Reservations, please contact us for clarification. “We”, “us” and “our” in this Agreement means 
Cat Ba Express.

Pricing: Prices are based on classes of vehicles and other related services mentioned in the specific program.

Modes of Payments:

1. In cash: Clients pay directly at our Office at 106 Tran Nhat Duat, Hang Buom, Hoan Kiem, Hanoi, Vietnam at least 02 days before departure.
2. By Credit Card: Currently, we accept only VISA and Master Card. Please be advised that the bank charge of 3% for Visa and Master Cards is on your account. Kindly note that the charge on your card will appear as Khanh Sinh Xanh Tourism Investment., JSC (it usually takes 24 hours to a few working days for the payment to be approved).
3. By Bank transfer: Payment by Bank Transfer to one of our following banks: VCB – Vietnam Commercial Bank 
4. By One Pay and Pay Pal (recommended).


The reservation should be in writing, sent to us by email: or 
The reservation takes effect only when you receive a confirmation by email from us, and always enclosed payment link should reach the clients upon arrival or at the beginning of the booked arrangements.
For those bookings which cost less than US$ 100, full payment is required. Sometimes we will also ask you to pay in full in advance if we think full payment is necessary in the case.

Balance of payment:

1. The balance of payment will be settled in Vietnam by you at least 7 working days (seven working days) prior to the departure time.
2. Failure to pay in full by this due time may result in the cancellation of your booking, followed by a penalty.
3. For bookings made less than 10 days before the departure, full payment is required and is subject to the availability of the requested services.


We will confirm your reservation once we get your payment, and you are required to reply to our confirmation by e-mail at least 05 working days prior to your arrival date in Vietnam. Failure to send back confirmation without notice means that you cancel your booking.

Voucher: Vouchers are to be issued by Cat Ba Express for all bookings.